SMS Terms & Conditions

These Messaging Terms & Conditions govern the text-messaging (SMS) program operated by PoolCloud (PoolCloud Labs, Inc.), software that pool service operators in the United States use to run their business from their phone. By opting in you agree to these terms and to our SMS Privacy Policy.

Program description

When you opt in, you agree to receive recurring automated text messages from PoolCloud, including account verification codes (OTP) requested by operators or customers and, for an operator’s customers, service and invoice notifications: a link to view a completed pool service visit and pay the invoice, and a reminder if the invoice stays unpaid. PoolCloud does not send marketing or promotional texts.

How to opt in

Operators request a sign-in code in the PoolCloud app. Customers opt in to recurring service and invoice texts through a separate, optional checkbox during web signup, or after their operator asks and records their agreement in the app. Providing a phone number, accepting the general terms, or requesting optional phone verification does not opt a customer into recurring texts. Consent is not a condition of any purchase.

Every opt-in path, with the consent language and the in-person app example, is documented at poolcloud.com/sms/opt-in.

Message frequency

Message frequency varies with activity (sign-ins, completed service visits, and unpaid invoices).

Cost

Message and data rates may apply. PoolCloud does not charge for SMS; your mobile carrier’s standard message and data rates apply.

Opt out

You can cancel the SMS service at any time. Just text STOP to the number that texted you. After you send STOP, we will send you one message to confirm that you have been unsubscribed, and you will receive no further texts unless you opt in again. To join again, reply START.

Help

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or get help directly at support@poolcloud.com.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change, and message delivery is subject to your carrier’s and device’s capabilities.

Eligibility

The SMS program is available to mobile subscribers in the United States. You represent that you are the account holder or have authority to opt in the number you provide.

Privacy

See our SMS Privacy Policy for how we handle mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Changes & contact

We may update these terms; material changes will be reflected here with a revised date. Questions? Email support@poolcloud.com — PoolCloud, PoolCloud Labs, Inc., Austin, Texas.